Returns
Information about returning a product
On this page you will find information about how to return your order of a product. We kindly ask you to read this page carefully before you will return your ordered product(s).
There are two different options for returning a product:
Option 1. Warranty case
Option 2. Refund of money
Both reasons has there own return policy.
Option 1. Return under warranty
Reasons can be: Product is DOA (Dead on arrival), wrong color etc.
Handling: Product must shipped back to our return address first*.
Action: Product will be changed/replaced.
Requirements and return policy for warranty products
1) Your return will be processed based on 3 questions:
- Is the product in the seal (product packaging not opened)? If the product package is opened it is required to include the original packaging from the product also with your return.
- Is the product free of any assembly or installation damage?
- Is the product not used in a device or has been in use?
Our return department will analyse how the damage is caused and may ship the part for further investigation.
2) Products must be returned within 3 months after delivery, or Rounded must be informed about the return by a RMA request through your account or an email to service@rounded.com within 90 days.
3) Packaging, missing, tracing troubles regarding any return products is the responsibility of the sender.
*for smaller orders, known reasons and longer distances, there can be made an exception for individual cases. Our support team will verify alternative options for each case seperately.
Option 2. Return for money-back or refund
Reasons can be: Product is not what I had expected, I made a mistake by ordering etc.
Handling: Product must shipped back to our return address first.
Action Product will be refunded.
Requirements and return policy for refund of products
1) Products must be returned within 1 month after delivery, or Rounded must be informed about the return by a RMA request through your account within 30 days or an email to service@rounded.com
2) Spare parts that are out of seal, being part of the device, were installed or mounted, or damaged are excluded from our warranty policy for a direct refund. These products cannot be replaced or refunded.
3) Packaging, missing, tracing troubles regarding any return products is the responsibility of the sender.
How to subscribe a return?
1. I have an account:
Report your return very easily through your account. Click on the blue ''Create a new return'' button on the bottom of this page to report your return. (This method is required for customers witn an registered account)
2. I don't have an account:
Did you placed your order without creating an account? Please send the package to the address below. It is very important that you add the printed packing slip or invoice to the package. Do not forget to write the reason of return on the packing slip or invoice to make it possible for our return department to process your order.
Address for returns:
Rounded
Dep. Return and Reclamation
Address: Verrijn Stuartweg 3
ZIPCODE + CITY: 4462 GE Goes
COUNTRY: the Netherlands
VAT: NL857149489B01
(noticement, for non eurepean countries)
Questions or need help?
If you have any questions about returns or refunds feel free to contact us.
